Most homeowners don’t spend a lot of time thinking about the ductwork that runs through their home unless something goes wrong. You don’t see ductwork, so it’s easy to forget about it but the fact is […]
Meet The Residential Department
Shawn started with Texas Ace Heating & Air in August 2014, bringing with him an already well-known list of accomplishments within the HVAC industry. Initially hired to help grow existing builder relationships and develop new business opportunities within the residential sector, Shawn quickly proved he was the perfect person for the job. Shawn established and grew his department by refining partnerships and creating a loyal customer base that resulted in a hugely successful network of referrals. To date, Shawn is ranked as the #3 comfort advisor in the nation with Lennox.
Quick to squash any talk about himself, he turns the conversation back toward his team. Over the last few years, Shawn has created a department stacked in talent and experience. He hired a residential change out manager, Phill Seward; a residential service manager, Kyle Doering, and a top-talent sales executive, Rick Brown. Empowering his leaders to further develop the service department, the team quickly realized the need and benefit from offering continuing education classes. As a result, all technicians are offered weekly training meetings and several opportunities each year to hone their craft and develop new skills. And, the CSR team also capitalizes on training opportunities where they learn techniques to enhance a customers’ experience beginning with the first phone call.
While Shawn is eager to discuss the talent in his team, he smiles sheepishly when the I conversation steers back to his own talents and national awards. And with that, he stands up to head out to his next appointment and simply states, "It's not about me. It's about all of us - the team, the famiy."
From left: Phill Seward, Rick Brown, Brian Martinez, Charles Hollar, Julian Martinez, Rudy Vasquez, Eric Dominguez, Hugo Avalos, Jonathan Dela Rosa, Tracy McElveen, Ashley Sutti, Chase Pflueger, Heath Darcey, Robert Wooten, Brandon Howk, Julio Guerrero, Shawn Bell, Kyle Doering
Not pictured: Krystal Goodwin & Celeste Hemmle
Had complete heat/air system replaced. Excellent, timely work. Ask for Rick for estimate and very knowledgeable explanation of what is best for your need. No over sell! [...]
Had an emergency when air conditioning went out. Phil at Ace was great getting us on the same day list and Julio worked until it was fixed. Fair price, communicative tech who informed us along the way. Very satisfied [...]
My property management company recommends this company and I could not be more happy. I have had visits from Shawn and Shakir. Both are incredibly knowledgeable and thorough. They take time to diagnose and understand the problem. I love how this company's first answer is NOT "you need a new AC" but if that's the case, I trust them fully and know their pricing and responsiveness is second to non. They are very fair and I couldn't be happier with the service I received today. [...]
We are in a home built within the last year. While our builder went out of business and left us hanging on warranty work, Texas Ace is not only standing behind their work, they are going above and beyond (thanks, Charles, for replacing that P trap for us!) Chase and Phil have really taken great care of us with large amounts of time and patience troubleshooting a couple of issues we have had, great information as well as efficient suggestions specific to our home, and quick response (even though we live over an hour away from their HQ). [...]
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