Most homeowners don’t spend a lot of time thinking about the ductwork that runs through their home unless something goes wrong. You don’t see ductwork, so it’s easy to forget about it but the fact is […]
Meet The New Construction Team
From Left TOP: Chrissy Coppock, Alen Munoz, Martin Ferman, Ruben Cadena, Omar Munoz, Wesley Wise, Billy Wofford, NACHO, Roger Villarreal, Mark Dearborn, Jorge Reyna, Dan Lopez, Neal Guthrie, Chad Day, Hunter McClendon, Jerry Beam
From Left BOTTOM: Omar Menchaca, lvann Sanchez, Mark Negrete, Salvador Reyna, Ashu Mandit, Isai Lopez
NOT PICTURED: Neil McClendon & Gabe Vera
Roger Villarreal started with Texas Ace Heating & Air in January 2015. When he first started, he represented the entire New Construction Department - a department that did not exist prior to his hire. He served as the sales rep, the field rep, the QC rep, the designer and the manager. Quickly identifying an area within the company both ideal and necessary for growth, Roger set out to foster and build relationships with as many builders, and project managers that he could - the easiest of his tasks, given his commitment to customer care and service. Already known within the industry for his direct collaboration and tenacious work ethic, his attention to the customer experience has a helped grow the department into the largest sector of Texas Ace Heating & Air.
And, as the New Construction Department continues to grow, so too the team. Now a highly prized ensemble of the most experienced and professional talent, the New Construction Department employs: a support staff led by Dan Lopez; a Quality Control crew led by Chad Day; a Start Up crew led by Mark Dearborn; a Warehouse crew led by Isai Lopez; and, an Engineering staff led by Billy Wofford. And this is where Roger is most comfortable - much preferring to discuss the team’s accolades than that of his own attributes - awards such as Vendor of the Month, Trade of the Quarter, and Outstanding Vendor of the Year. Just as important, are the personal rewards that come from working with such programs as Habitat for Humanity and Homes for Troops.
And, while the success of the department lies largely with the team’s efforts, it's Roger's big heart and big personality that continues to win over his peers, his customers and his community of builders.
Had complete heat/air system replaced. Excellent, timely work. Ask for Rick for estimate and very knowledgeable explanation of what is best for your need. No over sell! [...]
Had an emergency when air conditioning went out. Phil at Ace was great getting us on the same day list and Julio worked until it was fixed. Fair price, communicative tech who informed us along the way. Very satisfied [...]
My property management company recommends this company and I could not be more happy. I have had visits from Shawn and Shakir. Both are incredibly knowledgeable and thorough. They take time to diagnose and understand the problem. I love how this company's first answer is NOT "you need a new AC" but if that's the case, I trust them fully and know their pricing and responsiveness is second to non. They are very fair and I couldn't be happier with the service I received today. [...]
We are in a home built within the last year. While our builder went out of business and left us hanging on warranty work, Texas Ace is not only standing behind their work, they are going above and beyond (thanks, Charles, for replacing that P trap for us!) Chase and Phil have really taken great care of us with large amounts of time and patience troubleshooting a couple of issues we have had, great information as well as efficient suggestions specific to our home, and quick response (even though we live over an hour away from their HQ). [...]
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