We are in a home built within the last year. While our builder went out of business and left us hanging on warranty work, Texas Ace is not only standing behind their work, they are going above and beyond (thanks, Charles, for replacing that P trap for us!) Chase and Phil have really taken great care of us with large amounts of time and patience troubleshooting a couple of issues we have had, great information as well as efficient suggestions specific to our home, and quick response (even though we live over an hour away from their HQ). They seem to strive to build a relationship with each customer rather than just do the work. It is so important to have people in service industries that we can trust - I feel this is the case with Texas Ace. Thanks for hiring quality people who really want what is best for the customer. Each and every person who came out during our build and since has treated us with utmost respect even down to being polite with "yes, ma'am" and "yes sir". It is just who they are!
- Tracey G.
Had complete heat/air system replaced. Excellent, timely work. Ask for Rick for estimate and very knowledgeable explanation of what is best for your need. No over sell!
- Wayne M.
Had an emergency when air conditioning went out. Phil at Ace was great getting us on the same day list and Julio worked until it was fixed. Fair price, communicative tech who informed us along the way. Very satisfied.
- Steve P.
My property management company recommends this company and I could not be more happy. I have had visits from Shawn and Shakir. Both are incredibly knowledgeable and thorough. They take time to diagnose and understand the problem. I love how this company's first answer is NOT "you need a new AC" but if that's the case, I trust them fully and know their pricing and responsiveness is second to non. They are very fair and I couldn't be happier with the service I received today.
- Kevin B.